Descripción del puesto
To aid in the processing of customer payments by collecting payment detail. Reconcile daily customer open payment exceptions. Ensure timely customer payment application
•Using BancTec platform, perform data entry of customer payment information, including:
•Account number and invoice number entry
•Check dollar amount verification
•MICR and OCR correction
•Post ICR evaluation and correction
•Provide assistance to Supervisors and/or leads by Aid in testing for process improvements, Participate in business continuity tests and Maintain and distribute production reports in Excel.
•Identify exception types that require improvement to reduce complexity and increase productivity.
•Determine and perform corrective action needed to resolve customer payment discrepancies.
•Review customer payments and perform corrective action in the Accounts Receivable system.
•Review and process sales tax credits and unidentified payments.
•Demonstrated ability to work through sensitive issues with good ethics and integrity.
•Maintain customer account tracking spreadsheets.
•Perform timely customer payment application.
•Review Accounts Receivable transactions to ensure company and department policies and procedures are being followed.
•Compile statistical information for reporting and departmental projects upon request.
•Initiate and participate in team meetings
•Recommend process improvements.
•Train and assist other Coordinators/Team Leads in area.
•Special projects as assigned by Supervisor/Manager.
Requisitos
High school diploma or equivalent, some college preferred.
•Good attendance and work ethics.
•Fluency in reading and speaking in Spanish and English is required. French comprehension is preferred.
•Self-starter with good initiative.
•Demonstrated competence using MS Office tools and ability to learn advanced computer skills.
•SAP experience preferred.
•Good communication skills.
•Good analytical and problem solving skills.
•Good organizational skills with a proven ability to plan, communicate and follow-up on tasks.
•Team oriented person who can focus on the details.
•Overtime may be required.
•The ability to work effectively and efficiently in a high growth environment and rapidly changing organization.