Descripción del puesto
- Performs, as a skilled employee, a number of finance tasks in a professional way.
- Determines, based upon own understanding/technical knowledge, how best to approach the task and how to solve abnormalities.
- Analyses abnormalities that occur within own working area and reasons based upon technical knowledge, where the cause lies and remedies it.
- Completes work with a limited degree of supervision.
- Attend daily calls from our North America Market customers and manage credit card processing.
- Identify and transfer calls from customers to other team members within the Collections organization.
- Ensure accurate and reliable information is provided to customers.
- Answer and manage customer emails for our valuable key customers in North America in order to address common questions and inquiries.
- Initiate process improvements ideas.
Requisitos
- High School degree
- Complete knowledge of Microsoft Office
- Experience in call centers
- Empathic, great customer service experience
- Proactive
- English written and spoken proficiency
Beneficios
a través de Hiring Room
