Quality and Learning Supervisor

Grainger Panama Services -

W.W. Grainger, Inc. is a broad line, business-to-business distributor of maintenance, repair and operating (MRO) supplies
and other related products and services. More than 3.2 million businesses and institutions worldwide rely on Grainger
for products such as safety gloves, ladders, motors and janitorial supplies, along with services like inventory management
and technical support.

These customers represent a broad collection of industries including healthcare, manufacturing,
government and hospitality. They place orders online, on mobile devices, through sales representatives, over the phone
and at local branches. Approximately 5,000 suppliers provide Grainger with more than 1.6 million products stocked in Grainger’s
distribution centers (DCs) and branches worldwide. For more information on Grainger, visit www.grainger.com/investor.

  • Ciudad De Panama, Panamá - Panama
  • Recursos Humanos y Capacitación
  • No especificado
  • No especificado | Presencial
  • Semi senior
  • No especificado

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Descripción del puesto

To supervise, direct, and ensure that the Quality and Learning & Development (L&D) teams are providing effective support to all areas of Financial Shared Services (FSS). The role is also essential in promoting and driving team member development in FSS.

  • Supervises and leads a team of 6-10 TMs, has authority to hire and performance manage the team.
  • Provide resources (internal or external) required to promote growth, development, and advancement of Quality and L&D team members.
  • Provides leadership and support for the design, development, and implementation of L&D projects to support FSS strategic initiatives.
  • Support onboarding and professional development for all leaders in FSS. · Supports audit processes within FSS including SOX, internal audit, Operational Excellence, and external audits.
  • Manage the overall FSS quality process and responsible for operational quality reports.
  • Keep track of and report on key metrics and KPIs for Quality and L&D.
  • Create and maintain an effective Quality and L&D internal structure to provide FSS with a consistent experience.
  • Seeks opportunities to increase process/system efficiencies, customer satisfaction, and overall business improvement.
  • Attract, select, promote, and motivate capable team members.
  • Provide continuous, relevant, and timely feedback through effective communication and utilizing such tools as performance management and action planning.
  • Assess needs and solutions requested for L&D and Quality.
  • Building training curriculums and facilitate Leadership Development sessions and trainings.
  • Additional duties may be assigned to help support Department/Company goals.

Requisitos

  • Required 3 or more years of experience in Learning and Development. (Instructional design, facilitation, program management)
  • Highly preferred experience in Quality.
  • Highly preferred supervisory/management experience.
  • Bachelor’s degree is required, in Business, Organizational Development, Organizational Psychology, or related field; or equivalent work-related experience.
  • Fluency in reading and speaking English is a requirement.
  • Must possess strong communication skills and the ability to work effectively with all levels of management, internal and external customers.
  • Demonstrated competence using MS Office suite and ability to learn advanced computer skills like MS OneDrive, MS SharePoint, etc.
  • Strong organizationalskills to balance, delegate, and prioritize multiple deliverables and workload.
  • Ability to select, recognize strengths, and potential of team members.
  • Develop team members to maximize talent, opportunities, and sustain peak job performance.
  • Must possess good negotiation, interpersonal, and problem-solving skills
  • Experience with Tableau desired.
  • Experience with project management and tools (Smartsheets, MS Excel, Basecamp, Asana, MS Project, or related tools.) preferred.
  • The ability to work effectively and efficiently in a high growth environment and rapidly changing organization.
  • Knowledge of SAP is a plus

Beneficios


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